Frequently Asked Questions (FAQ)
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Low Initial Investment – No upfront cost required, helping you free up cash for other business needs.
Zero Maintenance Cost – Scheduled maintenance and repairs are included, eliminating unexpected expenses.
No Repair or Replacement Worries – All parts, including wear-and-tear items are fully covered.
Zero Maintenance Cost – Scheduled maintenance and repairs are included, eliminating unexpected expenses.
No Repair or Replacement Worries – All parts, including wear-and-tear items are fully covered.
Yes, there is a one-time setup fee, which varies based on the site conditions, installation complexity, and specific requirements. We will provide a detailed quotation after assessing the location and scope of work.
You are fully supported by our experienced technical support team. We offer live monitoring and prompt on-site technical response to address any failures or issues without any additional cost.
Absolutely! Our rental plan offers flexibility, allowing you to own the units after the rental period. If you are interested in purchasing the units, please inform us in advance before the rental begins. We can discuss the specific details and provide you with the necessary information regarding the ownership option for a specified number of months (X amount of months).
The minimum rental period is 12 months up to 60 months.
For emergency or short-term rentals (less than 30 days), please note that the pricing is higher compared to long-term rentals.
For emergency or short-term rentals (less than 30 days), please note that the pricing is higher compared to long-term rentals.
Yes, it does. We understand the importance of minimizing downtime, and as part of our rental service, we proactively schedule periodic preventive maintenance and health checks for the complete system. Our team will conduct these checks every three or six months to ensure optimal performance and reliability.
Certainly! In the event that your load increases, you have the option to enhance the capacity of the UPS, cooling and the power distribution. We offer this flexibility to accommodate your evolving power requirements.
Certainly! If you experience issues with product reliability or encounter poor technical support from Power Solutions, you have the option to terminate the rental contract. All you need to do is provide written notice according to the term in the rental contract, and we will process the termination accordingly. We value our customers’ satisfaction and strive to address any concerns that may arise.
We prioritize prompt customer service. Our response time for inquiries via WhatsApp, email, or phone call is available 24/7. Regarding issue resolution, we strive to address and resolve any concerns within 24 hours specifically within West Malaysia. Our dedicated team is committed to providing efficient and timely assistance to ensure your satisfaction.
No, we do not require any upfront deposit or payment. There is no initial cost associated with our rental service.
If rental payments are not received within a period of 3 months, Power Solutions reserves the right to retrieve the UPS system. It is essential to ensure that rental payments are made promptly to avoid any disruption or potential collection of the rented equipment.
No, we believe in transparency and ensuring that there are no hidden costs or surprises. Other than the agreed-upon monthly rental payment, there are no additional charges associated with our rental service. You can have peace of mind knowing that the agreed-upon fee covers all the costs without any hidden expenses.
If the damage to the system is not a result of abuse or misuse, Power Solutions will take responsibility for replacing or repairing it at no additional cost to the customer. It is important to note that the UPS system maintains event and log files, which can be downloaded for analysis. This allows us to assess the cause of the damage and determine the appropriate course of action to resolve the issue.
To ensure optimal performance, all the batteries will be replaced every five years. This replacement is carried out at no additional cost to the customer. By regularly replacing the batteries, we maintain the reliability and efficiency of the UPS system throughout its lifecycle.
In addition to the batteries, two other parts that require replacement over time are the Cooling Fan and the AC/DC can. The Cooling Fan should be replaced every five years, while the AC/DC can should be replaced every seven years. Power Solutions will monitor the condition of these parts and handle their replacement as needed. This service is provided at no additional cost to the customer, ensuring the continued optimal performance of the UPS system.